Frequently asked questions about Retourvignet
Do you have questions about the Retourvignet concept? Check out the list of frequently asked questions and answers below. If your question remains unanswered, please go to our contact page.
Product information
What different products do you offer?
Check out our product page and discover the different seals available. Meanwhile, we continue to work on new sealing types so that the Retourvignet can be used for other applications. Do you have any tips? Let us know!
Can I test the Retourvignet first?
Definitely! Request a demo kit directly through the link below:
Are the products made of sustainable materials?
We use plastics made from recycled PET. The paper used is produced in an ecologically responsible way and is FSC-certified.
Are the products patented?
The "Retourvignet" trademark is registered and protected throughout Europe. The vignettes are patented within all of Europe.
Do the self-adhesive VOID vignettes leave any adhesive residue?
The patented VOID vignettes feature a special adhesive that ensures the vignette adheres well to the material. The great thing is that the vignette can also be easily peeled off without leaving any residue or damage.
Can consumers buy your products too?
No. The use of Retourvignet is precisely designed to serve e-commerce companies that want to prevent consumer abuse. Every online shop that wants to join Retourvignet is first verified.
What if I accidentally remove the seal or vignette and still want to return the item?
In this case, contact your supplier. It is up to the relevant customer service department to make decisions and arrangements with you.
How should I use or apply the products?
Please see the product information on the relevant goods. This information is available from the Products page.
What is the delivery time and delivery reliability?
In our warehouse in Oldenzaal, we have all Retourvignet labels in stock. As a result, we are able to deliver in the European coutnreis within one week.
Becoming a customer
How do I become a customer of Retourvignet?
In order to be permitted to use the Retourvignet, you will first be assessed. We do this to verify whether your company is eligible to use our vignettes. The use of the vignette is possible for both e-Commerce parties who sell to consumers and manufacturers who can provide products with the Retourvignet directly from the factory.
Private individuals are not eligible.
What does the assessment entail?
To register your webshop for Retourvignet, we ask for the Chamber of Commerce number and the URL of your webshop, among other things.
With this information we manually check your webshop for reliability, whether it complies with our conditions and whether the products you sell are suitable for the vignettes.
We check the reliability of your online shop by looking at the Chamber of Commerce registration, affiliated (webshop) trustmarks, reviews, the impression of the website and the statement of the return process, return conditions and return address on the website.
Prices
What is the minimum order quantity?
All items are available per 1,000 pieces. Compound packages are available from 50,000 pieces or otherwise on request. Click here to go directly to the products page.
What is the cost structure?
The prices for the packages depend on the composition. Flyers to send with orders are always included and each vignette always includes a hang tag.
Are the prices based on a particular revenue model?
Retourvignet's primary goal is to reduce return flows and prevent return abuse by consumers. There is a small revenue model. A portion is set aside for charities, and some funds will always need to be set aside for marketing purposes and new developments.
Are the prices fixed, even for an order with even larger quantities?
For the quantities mentioned, the prices are fixed. For larger quantities, please request a specified quote. Of course, the law of large numbers applies: larger quantity, higher discount.
Background Retourvignet
Why are you doing this?
The idea originated with one of the developers of the Retourvignet, a large shoe importer that deals with many returns and return abuse. So we know the consequences of the extremely customer-friendly return policy in the Netherlands firsthand. Partly because of its negative impact on the carbon footprint, we were not willing and able to continue the practice.
Do you also supply manufacturers or only e-commerce companies?
The closer to the source, the better! In particular, to reduce handling costs. So yes, we also supply manufacturers. Gladly.
How long has Retourvignet been around?
The initiative was started during a business trip in 2019. The product development of the seal vignette took 2 years, from 2019 to 2021. In November 2021, we launched Retourvignet.
Are your question and answer not listed here?
Please feel free to contact us, as only together we can reduce the number of returns.